This Spring I’ve traveled to San Francisco and Chicago to present a new Medical Improv workshop called, “Risk Management by Design: Building a Practice of Trust“! It is a 9 hr training that will bring me to PA in may. It is extremely exciting b/c the audience is made up of Health Risk Management professionals who work for non-profit aging service providers from all over the country. (There were representatives from Riverwoods in Exeter!) These are the people who want to make healthcare safer for all the residents and families they serve.
Like many of us in healthcare, we’ve known for years that emotional intelligence and communication issues are associated with problems with errors, poor customer service, and workforce injuries. A “soft” skill set that includes self-awareness, self-esteem, assertiveness, listening and empathy. And they are hard to build!
As a nurse consultant, I am one of the pioneers of a teaching strategy called, Medical Improv and have a local business called PILL which stands for Portsmouth Improv Learning Lab! Over the last 18 months over 60 people have taken classes taught by me and colleague Liz Korabek-Emerson. And several students have participated in the PILL filming project which has provided helpful videos like Same-Time-Story and Gibberish Talk Show Host.
Look at how these Health Risk Managers in San Francisco are leaning in as they watch Mary-Ellen McElroy, Dwyer Vessey, and Anita Remig play the Gibberish activity. These videos are priceless teaching tools because they:
- Fully engage participants in the learning.
- Demonstrate how-to do activities.
- Prompt discussion about the relevance to essential skill-building.
- Offer reassurance that you don’t have to have acting experience to play.
So far over 130 professionals have participated in this Spring Training and many will take the activities back to the nurses, administrators, nurse assistants, activity directors, human resource managers and others they work with in an effort to build trusting relationships and effective communication skills. The potential rippling effect of this work is immeasurable!
And there I am, grateful and proud! It is like bringing my students with me and they become teachers! In the very honorable work of making healthcare safer and more compassionate! Thank you PILL Peeps! 🙂